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Recording Notification:
warns the caller that the call will be recorded


With integrated audio server
Recording Notification is a solution for Cisco CUCM that warns the user that the call will be recorded, which is a legal requirement. The information may be displayed on the phone and/or played by an audio message. Recording Notification reduces administration costs by monitoring automatically the recorded lines. If the server is down, the calls are not affected.

Features list

  • Redirect to audio warning message on incoming calls

When a recorded line is called (normally from external number, on ringing event), the call is redirected to Recording Notification integrated audio server that plays an audio message. This message may differ, depending of recorded line directory number. At the end of the message, the call is redirected again to the recorded lines. In the mean time, the recorded phone may receive a warning message (incoming external call).

  • Audio conference on outgoing calls

When a recorded line is calling an external number, the call may be conferenced with Recording Notification Built in audio server to play Warning message, when the external number answers the call. This message may differ, depending of recorded line directory number. In this case the warning message is recorded by Nice server.

  • Audio conference on incoming calls

When a recorded line is called by an external number, the call may be conferenced with Recording Notification Built in audio server to play Warning message, when the recorded line answers the call. This message may differ, depending of recorded line directory number. In this case the warning message is recorded by Nice server.

  • Warning audio conference on internal calls

It is possible to play audio conference also on internal calls, by setting appropriate internal directory numbers max length parameter.

  • XML text message on internal IP Phones

Recording Notification can push an XML message on internal IP Phones when they are calling or are called by a recoded line. This can occurs on ringing or answer events.

  • Recorded phones icons

To avoid stickers on recorded phones, Recording Notification can push at startup and periodically a background icon on the IP Phone. Icon image can be defined by administrator. On recent IP Phone firmwares 8.3.2 or more recent, it is possible to minimize the icon size to avoid hiding line labels.

  • Multi-messages support

Different audio messages can be played. Administrator can define directory number ranges (recorded lines directory numbers) and associate then with audio messages.

For more details, the product document is here below:

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