Line Group Manager
Line Group Manager is a tool for facilitating call handling in organizations which include a large number of agencies.
Clients directly call the agencies in order to benefit from a personalized reception; however, when the agency is closed or flooded with calls, the calls must be distributed to other agents or other agencies.
The tool provides a personal interface for managing one’s availability and the calls one wishes to handle, according to different line groups. It also permits the modification of one’s Calling Number according to one’s belonging to a line group.
The supervisor may manage the open/closed hours of the agency and, in particular, unusual schedules.
Finally this tool provides line group call statistics in order to monitor the quality of service.