Quality and control: Silent Monitoring

telisca Silent Monitoring allows a supervisor to listen to the calls of team members.

Simply by dialing the number of the line in use, the supervisor may listen - silently, or may join - barge into - the call.


  • Silent Monitoring -silently listen to the call,
  • Audible signal - lines monitored are advised by an audio signal that monitoring is in progress,
  • Barge In - allows the supervisor to join the call,
  • Depending upon configuration parameters, the monitored line may confirm or reject the monitoring, answer in multi-call, or enter a conference.

For more details, the product document is here below: