Quality and control: Silent Monitoring
telisca Silent Monitoring allows a supervisor to listen to the calls of team members.
Simply by dialing the number of the line in use, the supervisor may listen - silently, or may join - barge into - the call.
- Silent Monitoring -silently listen to the call,
- Audible signal - lines monitored are advised by an audio signal that monitoring is in progress,
- Barge In - allows the supervisor to join the call,
- Depending upon configuration parameters, the monitored line may confirm or reject the monitoring, answer in multi-call, or enter a conference.
For more details, the product document is here below: