telisca Recording

telisca Recording solution is based on a Recording Manager and one or several Recording Agents.

telisca recording Agent:
  • Based on IP phones Builtin Bridge or CUBE
  • Provide continuous/On demand recording
  • Merge calls’ segment and converts to MP3
  • Support G711, G722, G729 CODECs
  • Support consult, transfer, conference calls association
  • Support fault tolerant configuration

 

telisca Recording Manager :
  • Archive recordings on efficient network storage,
  • Encrypt recordings,
  • Automatic purge depending of retention delay (per department/company),
  • Annotation of recordings with information provided by the company’s internal directory
  • Authentication/segmentation of users by Windows or CUCM security groups,
  • Web interface for searching recordings by last name, first name, location, with contacts segmented and filtered by department/company,
  • Listen to streamed recordings via a web interface, with option to download recording,
  • Add notes while listening
  • History of recordings which have been reviewed (date, compliance officer, comments, …),

 

For more details, the product document is here below:

telisca Recording : User Interface

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