telisca custom development services:
telisca offers turnkey development services in CTI (Computer Telephone Integration), Cisco IP phone applications, Cisco Unified Communications Manager, and the Cisco Unified Contact Center – Enterprise or Express.
telisca’s expertise includes:
- IP Phone XML applications
- CUCM and Unity Connection provisioning : AXL SOAP, CUC REST
- Call Control, Presence : JTAPI, Jabber SDK, Web Dialer SOAP
- UCCE Call center applications : CTIOS, Finesse
- Recording : Mediasense
telisca develops specific integration solutions to link your CRM application (product or custom) to your telephony system, from a simple popup to a full telephony integration.
telisca can also develop for specific applications the Cisco IP Phone and integrated with your information system. These applications take advantage of Cisco IP Phone large LCD screen to provide an easy to run and a straight forward solution to access vital company data or automate frequently used tasks.
Finally, telisca has broad experience in Call Center management and applications such as : CRM, scripting tools, Predictive Dialers, call center statistics, ACD/IVR scripts.