telisca IPS Lines Supervisor

Cisco IP Phone users want to monitor the status of other IP phone lines in order to pickup or check before dialing or transferring. Group supervisor may also want to monitor real time activity of one or several Line Groups (agents logged in, agents available).

IPS Lines Supervisor take advantage of Cisco IP Phone large LCD screen to monitor lines status (available, ringing, busy). Contact names are displayed with an icon showing real time communication status. Lines monitored are part of one or more Line Group, phone pickup group or phone speed dials.

Several monitoring modes are available : always, when idle, on demand, when a pickup group line rings. Pickup ring may be activated automatically on early morning, during lunch break and at evening.

Several display formats are supported : icon menu, graphic mode with 12 or 18 contacts, background for 6 contacts. In graphic mode user can still select a contact (to dial, transfer or pickup) using soft keys (next/previous or up/down/right/left).

IPS Lines Supervisor also allows agent to login or logout of a Line Group. Icon status may be displayed in background to show group login name and status.

When quitting application, user may logout of the group. If only one user is still in the group, logout may be forbidden or a warning message is displayed asking for logout confirmation.

Web based administration, enable administrator to define configuration, default parameters and control application. Subscription service parameters may be set up to define specific monitoring mode or format as well as group(s) name for login and supervision.

IPS Lines Supervisor is available in English and French.

Requirements :

Cisco CallManager 4.0x, 4.1x, 4.2x, 5.1x, 6.0x
Cisco IP Phone 7905, 7911, 7912, 7920, 7921, 7931, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, IP Communicator
Server : Windows 2000 Server or Windows 2003 Server (non dedicated),
Pentium 1GHz, 1GB RAM, 5GB minimum disk.