telisca IPS Popup

IPS Popup displays detailed caller information directly on the user IP Phone. Caller identity may be displayed, as well as marketing or business information retrieved from the company information system.

IPS Popup executes a query based on the caller phone number, sometimes re-formatted, whether an internal or external number. Caller information is displayed immediately upon ringing and also during the call. The display then clears automatically after a few seconds to enable use of the telephony soft keys.

IPS Popup is fully integrated with the IPS Global Directory, which enables parallel queries on several source directories. A large number of directory formats are supported : LDAP, Active Directory, MS Exchange, IBM Notes, SQL Server, Oracle, Sybase, MySQL, MS Access, Excel or XML files.

While querying the ERP customer database, IPS Popup may display business information retrieved from the company information system. The query is executed on several phone number columns. The caller phone number is formatted to match the format stored within the company information system.

IPS Popup is also useful to integrate CallManager with older PBX systems that do not provide compatible Caller identification protocols such as Q.SiG.

IPS Popup configuration is via a user-friendly Web interface for setting CTI configuration, caller phone number format, and for accessing directories defined in the IPS Global Directory.

IPS Popup is available in English and French.

IP Phone user interface is available in English, French, Spanish, German and Italian.

Requirements :

· Cisco CallManager 4.0x, 4.1x, 4.2x, 5.1x, 6.0x

· Cisco IP Phone 7905, 7911, 7912, 7920, 7921, 7931, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, IP Communicator/span>

· Windows 2000 oo Windows 2003 (shared),

· Pentium 1GHz, 1GB RAM, 5GB disk.