Services

Telisca realize custom applications for specific customer needs : CTI (Computer Telephony Integration) applications,  Cisco P Phones applications and Call Center solutions.

Telisca has developed an expertise in CTI applications in the following environments :

·    Cisco XML, AXL, Web Dialer

·     JTAPI

·    TAPI

·    Genesys SDK

We manage to find specific integration solutions to link your CRM application (product or custom) to your telephony system, from a simple Popup to a full telephony integration.

Telisca may also develop for you specific applications running on Cisco IP Phone and integrated with your information system. These applications take advantage of Cisco IP Phone large LCD screen to provide an easy to run  and a straight forward solution to access some vital company informations or automate frequently used tasks. 

Finally, Telisca has a long experience in Call Center business and applications such as : CRM, scripting tools, Predictive Dialers, call center statistics, ACD/SVI scripts.